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1.0

Purchased a defective sweater; fabric at seem frayed on 1st wearing. I sent numerous emails which went unanswered, sent pictures of the sweater & all its tags 3 times, spoke to customer service associates on phone 3 times, was assigned 3 different reference numbers as previous ones could not be found causing me to have to start the process over several times, etc.

After 3 months, I finally got an "offer" to RE-BUY another one!!! That was "the best they could offer"!!! They would ship it free, though.

LOL. My daughter nor I will certainly not purchase from this company again.

Reason of review: Poor customer service.

Monetary Loss: $60.

Lucky Brand Cons: Customer service.

Location: Palm Harbor, Florida

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