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Updated by user Feb 16, 2018

Payed using a physical gift card that was purchased in the store.

Original review posted by user Feb 15, 2018

WARNING: Do not buy anything online from this company that you may want to return. I returned two shirts and it has been FOUR WEEKS and I still have not been refunded.

All I keep being told is that they put in a request and I will receive my return within 24-48 hours. Each time 48 hours passes by and nothing. They will not allow me to speak with a supervisor (they told me a supervisor would contact me via email within *wait for it* 24-48 hours). They claim that because I payed with a gift card a new gift card has to be issued back to me with my return payment on it (makes no sense; why can't they just put the money back on my original gift card?).

They refuse to send me the gift card number over chat and keep telling me it will be emailed within (who guessed it) 24-48 hours... As of right now this company STOLE $100 from me.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Lucky Brand Cons: Chatline customer service.

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