Northwood, Ohio
Not resolved
2.3
Details
Customer service
Discounts and Special Offers
Product or Service Quality
Value for money
1 comment

Update by user Mar 20, 2015

I still have not heard from Lucky Brand Jeans.

Original review posted by user Feb 18, 2015

My friend told me he had bought a pair of Lucky jeans and he said they are really comfortable and I should buy a pair. So I bought my first pair of Lucky Jeans and spent $100 on them.

Within the first 2 weeks of owning them the rivot on my left pocket came off. Now I have owned them for about a month and the button above the zipper came off. I cannot get a response from customer service.

It is almost impossible to file a complaint with this company because you cant get ahold of anyone. I will never buy another pair of jeans from this company.

Very Dissatisfied Customer

Product or Service Mentioned: Lucky Brand Jeans.

Reason of review: Bad quality.

Monetary Loss: $125.

Preferred solution: Let the company propose a solution.

I didn't like: Quality of the jeans.

Company wrote 0 private or public responses to the review from Feb 18, 2015.
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Anonymous
#1059107

Always. One into a lucky specialty store they will damage out jeans for you as a company they understand that there could be poor manufacturing mistakes and take full responsibility for them

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