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I wanted to exchange some denim at the Summit location in Birmingham Alabama on 5/8/2018 at around 4:45 pm. The associate told me that they โ€œcould have come from Macyโ€™sโ€.

She began to add that said she would โ€œswap the belt out for meโ€ only. I did not have a receipt because the items were a gift and I do not know whether my aunt or one of her 6 daughters purchased them for me, nor did I know their current addresses. Come on Lucky....really?.....how these retailers are being swallowed by Amazon? The belt was a gift as well........so if you would take the $50.00 belt back with no proof of purchase, why not the denim?

Just messy!!! No smile, no greet nor suggestions were even mentioned to accommodate me. It was just an exchange. All tags were attached, neat, folded and never worn.

As soon as I entered the store I felt very uncomfortable. Basically harassment, so I was going fast to get out of there. I spoke with the โ€œcustomer relations managerโ€ (โ€œRoxanneโ€) in California as soon as I left out the store and she said she called the store and no one was able to verify that the brand new tags attached items didnโ€™t come from another retailer that carries Luckyโ€™ and she stated that the dishonest associate said that the items were old sale denim. Thatโ€™s sad.

So I asked for her boss, and she basically said she is in charge ..... ......I asked for the district managerโ€™s number and of course she didnโ€™t provide me with her number, so I asked for the name of the stores district manager, and she said, โ€œJulieโ€. My neighbor told me to wait and go to Atlanta where you will not experience racism as much.

I am going to keep going until my jeans are exchanged from this store or corporate. This is sad......

Reason of review: Experienced an uncomfortable shopping environment, unprofessionalism, racism and rude..

Preferred solution: Basic Exchange.

Location: 209 Summit Blvd Suite 400, Birmingham, AL 35243, USA

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