Lucky Brand - Lucky Jeans terrible quality

I purchased 5 pairs of lucky jeans less than 45 days ago and after wearing a few times 2 pair have ripped out completely along the edge of back pocket. I have owned Lucky Jeans for 20 years and currently have several pair that are over 10 years old with absolutely no problems. I called customer service today and was told since the purchase is over 30 days they can't do anything. Hmm..jeans are made to last 30 days now. Unbelievable!

I would recommend anyone considering purchasing from this company to reconsider. The quality has gone in the dumps and their customer service has followed.

They have lost this 20 year consumer forever!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Quality of the jeans

Reason of review:
Bad quality
Preferred solution:
refund or replacement
Monetary loss:
Product or service
Lucky Brand Jeans
Review category
Footwear and Clothing
review #790552 by

Author wants to be contacted by the company. Learn more

Had an experience with Lucky Brand? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Aug 16 #1199631 Overland Park, Kansas

As an update, the other pairs didn't last either. I had to throw them all away after using each pair 3 or 4 times. My 10 year old jeans are still doing great.

0 0 Reply

Jul 24 #1189299

your Lucky Brand was not made in the USA, as what it seems from the rear leather belt loop.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Lucky Brand. However, many companies do monitor reviews on our site.

You were reading a complaint about Lucky Brand.
Filing a new complaint about