Lucky Brand Phone Numbers and Emails

Toll-Free Number:

  • (866) 975-5825

Store:

  • (919) 806-5900
    Durham, NC
  • (559) 227-9800
    Fresno, CA
  • (732) 928-0437
    Jackson, NJ
  • (603) 424-6830
    Merrimack, NH
  • (615) 292-9148
    Nashville, TN
  • (212) 680-0130
    New York, NY
  • (405) 789-0214
    Oklahoma City, OK
  • (401) 228-6086
    Providence, RI
  • (601) 898-9001
    Ridgeland, MS
  • (970) 262-5997
    Silverthorne, CO

Lucky Brand Email:

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How to Contact Lucky Brand Customer Service?

Most Popular Number:

(866) 975-5825
Total calls: 415 Issues resolved: 21 Last call: Mar 14, 2024

What Is the Lucky Brand Phone Number?

Individuals looking for help or inquiring about Lucky Brand products or services within the US may contact the designated Lucky Brand customer service number: (866) 975-582. This acts as the first point of contact with a team to raise questions or concerns. It's essential to note the operational hours, seven days a week, from 8:00 AM to 9:00 PM Pacific Time. When requesting assistance, anticipate receiving competent and timely help from the experienced team.

How Do I Contact Lucky Brand Customer Service via the Website?

To reach out to Lucky Brand customer service through their website, follow these steps:
1. Go to the website and look up from its main page.
2. Look for the 'Contact Us' link at the bottom.
3. Send an email directly or go to the online form and enter your query.
4. Give the relevant details required for filling out this form.

The customer support team does all it possible to respond as quickly as possible. The well-known figure for response times will depend on how many inquiries they manage.

What Is the Lucky Brand Corporate Office Address?

The main office for Lucky Brand, also known as the headquarters, is at this address: Lucky Brand, LLC 540 S Santa Fe Ave Los Angeles, CA 90013, United States. This is an official company location for formalities rather than refunds or customer service issues. If you have these on your mind, using the phone number or checking out contact alternatives posted on the Lucky Brand website would be advisable.

Can I Contact Lucky Brand Support via Live Chat?

You can connect with Lucky Brand support using the live chat. It's a quick and direct way to chat with the Lucky customer service team in real time. Here's how:
1. Go to the website.
2. Look for the live chat icon, usually a speech bubble or headset.
3. Click on it to start chatting with a customer service representative.

The live chat support is available during the same hours as the Lucky Brand phone service, so you can get help at times that work for you.

What Are the Lucky Brand Business Hours?

Lucky Brand store hours can differ depending on the place. Most Lucky Brand stores are generally open seven days a week from around 8:00 AM to 9:00 PM Pacific Time. You can check the website in the 'Lucky Brand Store Locations' section or call the store for the exact hours at your nearby store. These hours are designed to suit various schedules, providing plenty of opportunities for clients to reach out for support when needed.

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Contact Information

Lucky Brand Website:

Lucky Brand Help Center:

Corporate Office Address:

Lucky Brand, LLC
540 S. Santa Fe Ave.
Los Angeles, California 90013
United States

Other Info (opening hours):

Hours:

7 days a week: 6 am - 6 pm PT


Store Locator:

535 Broadway

New York, NY 10012


2126 Abbott Martin Road

Space 306

Nashville, TN 37215


1 Providence Place

Space 3230

Providence, RI 02903


7646 W. Reno Avenue

Suite 940

Oklahoma City, OK 73127


6910 Fayetteville Road

Suite 125

Durham, NC 27713


537 Monmouth Road

Space 298

Jackson, NJ 08527


80 Premium Outlet Blvd.

Space 267

Merrimack, NH 03054


1000 Highland Colony Parkway

Suite 2005

Ridgeland, MS 39157


227-R Blue River Pkwy

Silverthorne, CO 80498


639 E. Shaw Ave

Suite 171

Fresno, CA 93710

More contact details

Fax:

+1 (972) 633-4363

Lucky Brand Rating Based on 154 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Lucky Brand's Customer Service?

Rosio Vae
Rosio Vae
Feels Disappointed | Oct 21, 2023

My order arrived in the wrong size. If I gat the replacement order in the right size in time for my trip I’ll be satisfied.

Read full quote
Marylou Vub
Marylou Vub
Feels Satisfied | Apr 15, 2023

Good prices, excelente productos, on point wits

Read full quote

Summary of Lucky Brand Customer Service Calls

424 TOTAL
CALLS
02:00 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lucky Brand?

Request for Information Question:

  • “Looking for my refunds”
  • “Need to know my last order how much it was”
  • “Question about return”

Shipping and Delivery Question:

  • “My order has wrong address”
  • “No shipping information”
  • “Waiting for re-delivering ups sent the item back”

Return/ Replace Question:

  • “Return problems”
  • “Return”
  • “Exchange”

Product/ Service Question:

  • “Can't work your online return policy”
  • “Defective boots”
  • “Missing product”

Payments and Charges Question:

  • “Order received fraud”
  • “Billing question”
  • “Bill payment”

Cards Question:

  • “Cannot access gift card amount”
  • “Sim card”
  • “Gift card”

Refund Question:

  • “For a refund”
  • “Waiting for refund”
  • “Oh I need a refund”

Employment Question:

  • “W2”
  • “Past employment”
  • “Background Investigation- employment verification”

Activation/ Cancellation Question:

  • “Order canceled”
  • “Cancellation”
  • “To activate my lucky sim card and I'm a brand new customer and just bought a licky sim card”

Website/ Application Question:

  • “Website order issue”
  • “I tried to order items when there was the 40 percent off sale and the site was down. I would like to order them through you now and get the discount honored.”
  • “Couldn't get any updates from this website”

Account Question:

  • “Forgot something”
  • “Account suspended”
  • “Account”

Staff Question:

  • “I would like to start my service as soon as possible.”
  • “Lucky brand is a great clothing store but the customer service today in Canada Niagara on the lake the girls all 3 offered no helped stood behind cash register leaning against the back counter looked bad”
  • “This is *** customer service”

Other Question:

  • “Price adjustment”
  • “Received wrong”
  • “Follow up on incident report”

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